IT Infrastructure Library
What is ITIL?
That is the rough definition, but even though the statement above not clear enough, i supposed that can be answered the small part from the whole picture of ITIL. It's better for the beginning we should know the history behind the ITIL and then from that point we can start to explore what is the exact definition of ITIL. Ok then, let says that our goal in this time is clear definition of ITIL.
Originally The ITIL concept emerged in the 1980s, when the British government determined that the level of IT service quality provided to them was not sufficient. So they ask The Central Computer and Telecommunications Agency (CCTA) to make it that problem more suitable for them. Then CCTA, now called the Office of Government Commerce (OGC), was tasked with developing a framework for efficient and financially responsible use of IT resources within the British government itself and the private sector.
The earliest version of ITIL was actually originally called GITIM, Government Information Technology Infrastructure Management. Obviously this was very different to the current ITIL, but conceptually very similar, focusing around service support and delivery.
After the new framework was launched, large companies and government agencies in Europe adopted this framework very quickly in the early 1990s. ITIL was spreading far and, and was used in both government and non-government organizations. As it grew in popularity, both in the UK and across the world, IT itself changed and evolved, and so did ITIL.
In year 2000, The CCTA merged into the OGC, Office for Government Commerce and in the same year, the giant software company, Microsoft used ITIL as the basis to develop their proprietary Microsoft Operations Framework (MOF). This is a sign that ITIL will be solid framework for IT service management for the future. In 2001, version 2 of ITIL was released. The Service Support and Service Delivery books were redeveloped into more concise usable volumes. Over the following few years it became, by far, the most widely used IT service management best practice approach in the world. In 2007 version 3 if ITIL was published. This adopted more of a life cycle approach to service management, with greater emphasis on IT business integration. Furthermore ITIL has become the de-facto standard in delivering IT Services for all types of organizations. Both government and non-government organizations benefit from the process driven approach regardless of the size of the IT department.
In this website www.itlibrary.org we can find closer definition about (ITIL) that defines as the organizational structure and skill requirements of an information technology organization and a set of standard operational management procedures and practices to allow the organization to manage an IT operation and associated infrastructure. The operational procedures and practices are supplier independent and apply to all aspects within the IT Infrastructure.Basically, The IT Infrastructure Library, ITIL (®), is a series of documents that are used to aid the implementation of a framework for IT Service Management (ITSM). This framework defines how Service Management is applied within specific organizations. Being a framework, it is completely customisable for application within any type of business or organisation that has a reliance on IT infrastructure. (http://www.itil-itsm-world.com/)
As conclusion, from the definition above we can make it ITIL definition more shortest as a series of document to guidance for implementation framework ITSM for monitoring all IT- infrastructure (hardware, software, and human resources) and giving feedback to make it much better.
